Terms of service

These Terms of Service set out the rules and conditions that apply when you access or use https://arloavenue.com/ (the “Website”). The Website is operated by DJUMO COMMERCE LLC and includes all products, features, content, and services made available through it.

Business Details

Legal business name
DJUMO Commerce LLC

Brand name
Arlo Avenue

Address
30 N Gould St Sheridan, WY 82801, United States

Email
info@arloavenue.com

US-focused support number:
+1 251 910 7086

Our support team is available:
Monday–Friday, 9:00 AM – 5:00 PM (GMT-6)

By visiting, browsing, purchasing from, or otherwise interacting with this Website, you confirm that you have read, understood, and accepted these Terms of Service. You agree to follow these Terms whenever you use the Website or any services made available through it.

You may browse the Website without registering an account. However, where account registration is required to complete a purchase, you must provide the requested information and agree to these Terms before submitting your order.

The Website offers clothing, fashion items, and accessories under the Arlo Avenue brand and is operated by DJUMO Commerce LLC. These Terms of Service govern your access to the Website, your use of its features, and any purchases or transactions made through it.

Together with any policies referenced on the Website, these Terms form the entire agreement between you and DJUMO Commerce LLC. They replace any previous discussions, communications, or agreements concerning the same subject unless we have expressly agreed otherwise in writing.

Please review these Terms carefully before using the Website. You should stop accessing or using the Website if you disagree with any provision contained in these Terms. Where these Terms are treated as an offer, acceptance is limited solely to the conditions stated in this document.

The Arlo Avenue online store is hosted by Shopify Inc. Shopify provides the e-commerce technology that allows us to display, market, and sell our products and services.

SECTION 1 – ONLINE STORE REQUIREMENTS

By agreeing to these Terms, you confirm that you have reached the legal age of majority in the country, state, or region where you live. Alternatively, you confirm that you have given permission for any minor under your responsibility to use the Website.

You may not use the Website, our products, or our Services for unlawful, fraudulent, or unauthorized purposes. You must comply with all applicable laws and regulations while using the Website, including intellectual property and copyright laws.

You must not upload, send, transmit, or distribute viruses, malicious software, harmful code, or any other material that could damage, disrupt, or interfere with the Website, its systems, or other users.

A breach of these Terms may result in the immediate restriction, suspension, or termination of your access to the Services.

SECTION 2 – GENERAL TERMS

We may refuse, restrict, or discontinue service to any person where permitted by applicable law.

You understand that information you submit through the Website, excluding payment card information, may be transmitted through different networks. It may also be adapted to meet the technical requirements of connected devices or systems.

Payment information is encrypted during transmission through the appropriate payment networks.

You may not duplicate, reproduce, copy, sell, resell, distribute, or commercially exploit any part of the Website or Services without receiving prior written authorization from DJUMO Commerce LLC.

The headings used throughout these Terms are provided for readability only. They do not change, limit, or otherwise affect the interpretation of any provision.

SECTION 3 – WEBSITE INFORMATION

We make reasonable efforts to ensure that the information presented on the Website is useful and accurate. However, we do not guarantee that all content will always be complete, current, reliable, or free from mistakes.

Information provided through the Website is intended for general purposes. You should not rely exclusively on it when making important decisions without reviewing other relevant or more current sources.

The Website may contain historical information that is provided for reference only and may no longer reflect current circumstances.

We may revise, remove, or update Website content at any time. Unless required by law, we are not obligated to update previously published information.

You are responsible for checking the Website periodically for relevant updates or changes.

SECTION 4 – CHANGES TO SERVICES AND PRICES

Prices displayed on the Website may be changed at any time without advance notice.

We may modify, suspend, restrict, replace, or discontinue any product, feature, or part of the Services at our discretion.

To the extent permitted by law, DJUMO Commerce LLC will not be liable to you or any third party for price adjustments, service changes, suspensions, or discontinued features.

SECTION 5 – PRODUCTS AND AVAILABILITY

Some products or services may only be offered through the Website and may be available in limited quantities.

Returns and exchanges are governed by our Return and Refund Policy and any eligibility conditions stated in that policy.

We aim to present product photographs, colors, designs, and details as accurately as reasonably possible. However, the appearance of an item may vary depending on your screen, device settings, lighting, or display technology.

We may limit product sales by person, household, geographic area, jurisdiction, or order quantity. Any such limitations may be applied individually at our discretion.

We may revise product descriptions, pricing, availability, or specifications without prior notice. We may also withdraw products from sale at any time.

All product offers are void in locations where they are prohibited by law.

We do not guarantee that every product or service will satisfy your personal expectations. We also do not guarantee that every Website error or technical issue will be corrected immediately.

SECTION 6 – ORDERS, BILLING, AND ACCOUNT DETAILS

We reserve the right to accept, reject, limit, or cancel any order. This may include orders that appear to have been placed by dealers, resellers, distributors, or other commercial buyers.

We may restrict the number of items purchased by the same customer, account, payment method, billing address, shipping address, or household.

When we modify or cancel an order, we may attempt to notify you using the email address, telephone number, billing information, or other contact details submitted during checkout.

You agree to provide complete, accurate, and current purchase and account information. You are responsible for updating your contact details and other relevant information when changes occur.

For information about returns, refunds, and cancellations, please consult our Return and Refund Policy.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to tools, applications, or features supplied by third parties.

We do not necessarily monitor, manage, control, or influence these third-party tools. They are made available on an “as is” and “as available” basis without warranties, representations, endorsements, or guarantees from us.

Your decision to access or use optional third-party tools is made at your own discretion and risk. You should review and accept the terms provided by the relevant third-party provider before using its services.

Any new tools, services, or Website features introduced in the future will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS AND MATERIALS

Certain products, services, features, or content available through the Website may be provided by external parties.

Links on the Website may direct you to websites or platforms that are not owned, operated, or controlled by DJUMO Commerce LLC.

We are not responsible for assessing the accuracy, security, legality, availability, or reliability of third-party websites, content, products, or services.

DJUMO Commerce LLC is not liable for losses, damages, disputes, or other issues connected with purchases or interactions involving third-party websites.

Before completing a transaction with an external provider, you should carefully review its policies and terms. Any concerns about third-party goods or services should be directed to the relevant provider.

SECTION 9 – REVIEWS, FEEDBACK, AND OTHER SUBMISSIONS

When you submit reviews, ideas, proposals, suggestions, photographs, comments, feedback, or other materials to us, you grant DJUMO Commerce LLC permission to use, reproduce, edit, adapt, publish, translate, distribute, and display those materials in any format, subject to applicable law.

Unless otherwise agreed in writing, we are not required to:

Keep submitted content confidential
Pay compensation for submitted materials
Respond to comments, feedback, or other submissions

We may monitor, edit, restrict, or remove content that we reasonably consider unlawful, abusive, offensive, threatening, defamatory, misleading, obscene, or otherwise inappropriate.

We may also remove content that infringes intellectual property rights, violates these Terms, or creates risks for the Website or its users.

You confirm that your submissions will not violate the rights of another person or organization. This includes copyright, trademark, privacy, publicity, contractual, and other legal rights.

Your submissions must not contain unlawful material, malicious code, viruses, or misleading information.

You remain responsible for the accuracy, legality, and content of anything you submit. DJUMO Commerce LLC is not responsible for statements or materials posted by users or third parties.

SECTION 10 – PERSONAL INFORMATION

Personal information submitted through the Website is collected, processed, and protected in accordance with our Privacy Policy.

Please review the Privacy Policy to understand what information we collect, why we use it, and the circumstances in which it may be shared.

SECTION 11 – MISTAKES, INACCURACIES, AND MISSING INFORMATION

The Website may occasionally contain typographical mistakes, incorrect information, or omissions relating to product descriptions, images, pricing, promotions, shipping fees, delivery estimates, stock levels, or availability.

We may correct mistakes, revise information, or cancel affected orders whenever an error is discovered, including after an order has been submitted.

Unless required by applicable law, we are not obligated to update, amend, or clarify Website information simply because it has become outdated.

A displayed update date should not be interpreted as confirmation that all Website information has been reviewed or revised.

SECTION 12 – PROHIBITED USE

You may not use the Website, its content, or the Services:

For illegal, fraudulent, or unauthorized purposes
To encourage or participate in unlawful conduct
To breach local, national, or international laws or regulations
To violate our intellectual property rights or the rights of another party
To harass, threaten, abuse, discriminate against, defame, or harm another person
To submit false, deceptive, or misleading information
To upload or transmit viruses, malware, or harmful code
To gather or track personal information without proper authorization
To spam, phish, scrape, crawl, or interfere with the Website
To publish obscene, abusive, or otherwise inappropriate content
To bypass, disable, or interfere with the security features of the Website or any connected service

We may terminate or restrict your access to the Website if you engage in prohibited conduct.

SECTION 13 – WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that the Website or Services will always be uninterrupted, timely, secure, accurate, or free from errors.

We do not guarantee that the results obtained through the Services will always be reliable, complete, or suitable for a particular purpose.

We may temporarily or permanently remove the Services without notifying you where permitted by law.

Your use of the Website and Services is at your own risk. Unless expressly stated otherwise, the Website, Services, and products are provided on an “as is” and “as available” basis.

To the fullest extent allowed under applicable law, DJUMO Commerce LLC excludes all express or implied warranties, including warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.

To the maximum extent permitted by law, DJUMO Commerce LLC and its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be responsible for indirect, incidental, punitive, special, or consequential losses resulting from:

Your use of or inability to use the Website or Services
Products purchased through the Website
Lost profits, revenue, savings, business opportunities, or data
Errors or omissions in Website content
Actions or content belonging to third parties

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless DJUMO Commerce LLC, together with its parent companies, subsidiaries, affiliates, partners, directors, officers, employees, agents, contractors, licensors, suppliers, and service providers, from claims, liabilities, damages, expenses, and reasonable legal fees arising from:

Your breach of these Terms
Your violation of a referenced policy
Your infringement of another party’s rights
Your breach of applicable laws or regulations
Your misuse of the Website or Services

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent legally permitted.

The unenforceable portion will be treated as separate from the remaining Terms. All other provisions will continue to remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms remain effective unless ended by you or DJUMO Commerce LLC.

You may terminate your agreement with us by stopping your use of the Website and informing us that you no longer wish to use the Services.

We may suspend or terminate your access if we reasonably believe that you have breached these Terms or failed to comply with an applicable obligation.

Where permitted by law, termination may take effect without prior notice. You will remain responsible for any outstanding amounts or obligations incurred before the termination date.

Provisions that are intended to remain effective after termination will continue to apply.

SECTION 17 – COMPLETE AGREEMENT

These Terms, together with all policies and operating rules displayed on the Website, form the complete agreement between you and DJUMO Commerce LLC regarding your use of the Website and Services.

They replace all prior or simultaneous agreements, proposals, negotiations, and communications, whether verbal or written, relating to the same subject.

A failure by us to enforce a provision does not mean that we have waived our right to enforce it later.

Any uncertainty in the interpretation of these Terms will not automatically be interpreted against the party that prepared them.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreement through which DJUMO Commerce LLC provides Services to you are governed by and interpreted in accordance with the laws of United States.

Any mandatory consumer rights that apply in your country or region will remain unaffected where they cannot legally be excluded.

SECTION 19 – UPDATES TO THESE TERMS

The current version of these Terms of Service can be reviewed on this page at any time.

We may revise, replace, or update these Terms by publishing an amended version on the Website.

You are responsible for checking this page periodically. Your continued use of the Website after revised Terms have been published means that you accept those changes, to the extent permitted by applicable law.

SECTION 20 – RETURNS AND REFUNDS

Eligible products may be returned within 30 days after delivery, provided that the conditions in our Return and Refund Policy are satisfied.

After an approved return has been received and inspected, the refund will be processed within 10 business days. Refunds will be issued to the original payment method used for the purchase.

We do not charge restocking or return-processing fees.

Original delivery charges and return shipping costs are non-refundable unless otherwise required by law or stated in our Return and Refund Policy.