Privacy policy

This Privacy Policy describes how DSMM COMMERCE LIMITED (“we,” “us,” or “our”) collects, processes, uses, and discloses personal information when you visit https://arloavenue.com/ (the “Site”), use our services, place an order, contact us, or otherwise interact with our business (together, the “Services”).

In this Privacy Policy, “you” and “your” refer to any person whose personal information we handle. This may include website visitors, customers, prospective customers, and other individuals who communicate or engage with us.

By accessing or using the Services, you confirm that you have reviewed and understood this Privacy Policy. Your continued use of the Services indicates your acceptance of the practices described in this document. If you do not agree with this Privacy Policy, you should stop using the Services.

Personal Information We Collect

When you visit, access, or otherwise interact with our Services, we may collect several types of personal information.

Technical and Device Information

We may automatically receive information about the device and technology you use to access the Site. This can include your IP address, browser type, time zone, cookie data, and details about how you browse and interact with our pages.

We use this information to maintain the functionality of the Site, ensure that content is displayed properly, identify technical problems, and improve the performance and usability of our Services.

Purchase and Transaction Information

When you place an order, we may collect information such as your name, email address, telephone number, payment information, billing address, shipping address, and purchase details.

This information allows us to process payments, complete and deliver orders, provide order updates, and assist with any questions or concerns related to your purchase.

Customer Service Information

When you contact our customer support team, we may collect the information included in your message, along with any additional details you choose to provide.

We use these communications to answer questions, investigate and resolve problems, provide assistance, and enhance our customer service.

How We Process Your Information

We may use the personal information we collect to:

Process payments and manage your order from purchase through delivery
Send confirmations, shipping updates, and other order-related communications
Respond to questions, requests, complaints, or customer service inquiries
Review transactions and activity for suspected fraud, misuse, or security threats
Send advertising, promotional messages, or other marketing communications in accordance with your preferences
Maintain, operate, evaluate, and improve our Services

When We Share Personal Information

We may provide personal information to other parties when it is reasonably necessary to operate our business or provide the Services. These parties may include:

Vendors and service providers that assist with payment processing, order delivery, website hosting, data storage, analytics, customer support, and other operational activities
E-commerce, advertising, and marketing platforms, including services such as Shopify, subject to their own privacy terms and practices
External services or third-party integrations that you choose to use or authorize
Parent companies, subsidiaries, affiliates, and other businesses within our corporate group
Government agencies, regulators, courts, or other parties when disclosure is required by law or necessary to protect our legal rights
Buyers, investors, advisers, or other relevant parties in connection with a merger, acquisition, restructuring, financing, transfer, or sale of all or part of our business

We may also share information when necessary to enforce our policies, protect the security of our Services, or prevent unlawful or harmful activity.

Personal Information Disclosed During the Previous 12 Months

Within the last 12 months, we may have disclosed the following categories of personal information for operational and commercial purposes:

Categories of Information

Personal identifiers, including names, addresses, email addresses, telephone numbers, and account information
Commercial information, such as transaction records, products purchased, and order history
Internet or electronic activity information, including browsing behavior and interactions with the Site

Categories of Recipients

This information may have been disclosed to:

Service providers and vendors that perform services on our behalf
Advertising, marketing, and commercial partners
Affiliates and other entities within our corporate organization

We do not process sensitive personal information for the purpose of creating profiles or drawing conclusions about an individual’s personal traits or characteristics.

Content Submitted by Users

Certain areas of our Services may allow you to post reviews, comments, feedback, or other material.

Information you submit publicly may be viewed, copied, saved, or shared by other individuals. After content has been made publicly available, we may not be able to control how it is used or redistributed. We are not responsible for how third parties handle information that you voluntarily publish.

You should avoid including confidential or sensitive personal information in public submissions.

Third-Party Websites and Services

The Site may contain links to websites, applications, or online services operated by third parties.

We do not manage or control these external services and are not responsible for their security, content, terms, or privacy practices. Visiting an external website is at your own discretion, and we encourage you to review its privacy policy before submitting personal information.

Privacy of Children

Our Services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from anyone under the age of 16. If you are a parent, guardian, or other individual who believes that a child has provided personal information to us, please contact us so that we can review the matter and delete the information where appropriate.

We also do not knowingly sell or disclose the personal information of individuals under 16 years of age.

Protecting and Retaining Your Information

We use reasonable organizational, administrative, physical, and technical safeguards intended to protect personal information against unauthorized access, alteration, disclosure, destruction, loss, or misuse.

Despite these measures, no website, electronic transmission, storage system, or security procedure can be guaranteed to be completely secure. You should therefore take care when sending personal information electronically.

We keep personal information for only as long as reasonably required for the purposes for which it was collected. The length of time information is retained may depend on our operational requirements, contractual obligations, legal and regulatory duties, recordkeeping needs, dispute resolution requirements, and the enforcement of our agreements.

Your Privacy Rights

Privacy rights vary depending on the country, state, or region where you live. Subject to applicable law, you may have the right to:

Ask whether we process personal information about you
Request access to the personal information we maintain
Obtain information about how your personal data is collected, used, or shared
Request the correction of incomplete or inaccurate information
Ask us to erase certain personal information
Receive a copy of your information in a commonly used and portable format
Request that certain processing activities be limited
Object to specific uses of your personal information
Withdraw consent when consent is the legal basis for processing
Appeal or challenge a decision made in response to a privacy request

These rights may be subject to legal exceptions, verification requirements, and other limitations.

To protect your information, we may ask you to provide additional details so that we can confirm your identity before completing a request. When an authorized representative submits a request for you, we may require evidence of their authority and may also need to verify your identity directly.

You may stop receiving promotional emails by selecting the unsubscribe option included in our marketing messages. Unsubscribing from marketing will not prevent us from sending essential communications, including order confirmations, shipping notifications, account notices, or other service-related messages.

Questions and Complaints

Please contact us if you have questions, complaints, or concerns regarding our collection or use of personal information.

We will review your inquiry and respond in accordance with applicable privacy laws. Depending on your location, you may also have the right to file a complaint with the data protection authority or privacy regulator responsible for your jurisdiction.

Transfers to Other Countries

Your personal information may be accessed, stored, transferred, or processed in countries outside the country where you live. These locations may include the United States and other jurisdictions whose privacy laws may differ from those in your home country.

Where required, we use recognized legal protections for international transfers. These safeguards may include Standard Contractual Clauses approved by the appropriate regulatory authorities or other lawful transfer mechanisms intended to provide an adequate level of protection for personal information.