Contact

At Arlo Avenue, we believe thoughtful service is an essential part of your experience with us. Whether you have a question about a piece, require assistance with an order, or would simply like to get in touch, our team is here for you.

We approach every enquiry with care and attention, providing clear, attentive support throughout your Arlo Avenue experience.

Customer Support Hours

Email
info@arloavenue.com

US-focused support number:
+1 251 910 7086

Our support team is available:
Monday–Friday, 9:00 AM – 5:00 PM (GMT-6)

Get in Touch

Whether you need assistance with an order, have a question about a piece, or would simply like to connect, we welcome your message. Our team will respond with care as soon as possible during our support hours.

Our Operations

Arlo Avenue is a U.S.-based online womenswear brand supported by a dedicated team overseeing each stage of the customer experience. From order processing to customer care, we approach every detail with attention and consideration.

Collaborations & Media

For press enquiries, partnership opportunities, and creative collaborations, please contact us at info@arloavenue.com. We welcome opportunities that thoughtfully align with the world and vision of Arlo Avenue.

Stay Connected

Discover new arrivals, collections, and inspiration from Arlo Avenue on Instagram:

https://www.instagram.com/arl0avenue/

Business Detail

Legal business name
DJUMO Commerce LLC

Company Number:
42-4611319

Brand name
Arlo Avenue

Address
30 N Gould St Sheridan, WY 82801, United States

Email
info@arloavenue.com

US-focused support number:
+1 251 910 7086

Our support team is available:
Monday–Friday, 9:00 AM – 5:00 PM (GMT-6)

The More You Know

Arlo Avenue is a womenswear house shaped by timeless design, creating elegant pieces intended to transcend seasons and passing trends.

Each collection is thoughtfully considered for women who appreciate understated luxury, effortless sophistication, and enduring style.

Yes, Arlo Avenue offers complimentary standard shipping on all U.S. orders, with no minimum purchase required.

Orders typically arrive within 4–7 business days after dispatch (Monday–Friday). Once your Arlo Avenue order is on its way, you’ll receive tracking details so you can follow its journey.

At this time, Arlo Avenue ships exclusively within the United States. Our focus is on delivering a seamless experience to our U.S. customers, with additional destinations considered as we grow.

You may return your Arlo Avenue order within 30 days of delivery, provided the items are unworn, unwashed, and returned in their original condition. Return shipping costs are the responsibility of the customer.

To request a return, contact us at info@arloavenue.com, and our team will provide you with the next steps.

Once your return has been received and approved, your refund will be issued within 10 business days. Please allow additional time for the funds to appear in your account, depending on your bank or payment provider.

Yes. If you would prefer a different size or style, simply mention it when contacting us about your return, and our team will assist you with arranging an exchange.

Arlo Avenue accepts major payment methods, including Visa, Mastercard, Apple Pay, Shop Pay, Discover Click To Pay and Google Pay. All payment details are securely processed and encrypted during checkout.

Absolutely. Arlo Avenue uses secure, encrypted checkout technology to help protect your personal and payment information while it is transmitted during checkout.

Payments are processed through trusted payment providers, helping keep sensitive card details protected throughout the transaction.

Start by checking your tracking information for the latest delivery updates. If your order has not arrived within 8 business days, please contact us at info@arloavenue.com. Our team will review the shipment and assist you with the next steps.

If your order has not yet been dispatched, we may still be able to make changes or cancel it. Please contact us as soon as possible at info@arloavenue.com, and our team will assist you with your request.

Of course. If you have a question or require assistance, please contact us at info@arloavenue.com. Our team will be happy to provide the support you need.